Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or services:

• Full name
• Email address
• Mobile phone number
• WhatsApp number
• Account username and password
• Course registration information
• Course purchase information
• Payment and transaction details
• Information submitted through contact or registration forms
• Communications that you send to us
• Information required to provide course access
• Technical information relating to your use of our website

We only collect information that is reasonably necessary for providing and managing our services.

2. Account Information

If you create an account on our website, we may collect your name, email address, mobile number and password.

Your password is used to authenticate your account and provide access to your purchased courses.

You are responsible for keeping your login credentials confidential and must not share your account credentials with another person.

3. Payment Information

Payments for courses may be processed through Razorpay.

When you make a payment, Razorpay may process the information necessary to complete and verify your payment and transaction.

We do not intentionally collect or store your complete debit-card number, credit-card number, CVV, UPI PIN, banking password or other confidential payment credentials on our own systems.

Payment processing is subject to Razorpay's applicable terms and privacy practices.

4. How We Use Your Information

We may use your information to:

• Create and manage your account
• Register you for courses
• Verify your purchase
• Provide access to purchased courses
• Provide access to recorded training videos
• Provide access to downloadable educational materials
• Provide customer support
• Communicate with you regarding your course
• Send information about live question-and-answer sessions
• Send course schedules and announcements
• Communicate through WhatsApp where applicable
• Process and maintain payment records
• Maintain enrollment records
• Provide certificates where applicable
• Prevent unauthorized access and misuse
• Improve our website and services
• Maintain business and accounting records
• Comply with applicable legal requirements

5. Course Access

When you purchase a course, access to the purchased course is provided according to the course terms displayed on our website.

For courses providing six months of access, the six-month access period begins on the date of successful purchase.

Course access will generally remain available for six months from the purchase date and may expire automatically after that period.

6. Recorded Training

Our training programs may contain recorded videos and educational materials relating to cleaning products, chemical products, cosmetic products, product formulations, manufacturing processes, product development, entrepreneurship, and business-related information.

These materials are provided to customers who have purchased the applicable course.

7. Downloadable Materials and Formulas

Some courses may contain downloadable educational materials, documents, formulas, instructions and other digital resources.

Once access to such materials has been provided, customers may be able to download or save them for their personal educational use.

Course materials remain the intellectual property of HOUSEHOLD PRODUCT ENTERPRISES (ROTANA) ISO 9001:2015 unless otherwise stated.

Customers must not redistribute, resell, publish, upload, reproduce or commercially distribute our proprietary course materials without written permission.

8. Live Question-and-Answer Sessions

Certain training programs may include live question-and-answer sessions. For a one-month training program, live question-and-answer sessions may be conducted weekly as specified in the course description.

Information shared by participants during such sessions may be visible to the trainer and other authorized participants. Participants should not share unnecessary personal, confidential or sensitive information during live sessions.

9. WhatsApp Communication

We may use WhatsApp to communicate with students and customers for course announcements, schedules, live Q&A information, training updates, customer support, course access information, payment-related communication, and important service notifications.

If you provide your WhatsApp number, you acknowledge that we may use it for relevant course and service communications. WhatsApp is a third-party communication platform and its own terms and privacy practices may apply.

10. Hosting and Storage

Our website, course videos and related information may be hosted using Hostinger. Hostinger may process technical information and other information necessary to provide hosting, storage, website and infrastructure services.

11. Third-Party Service Providers

We may use third-party service providers to operate and provide our services, including Razorpay for payment processing, Hostinger for website hosting and storage, and WhatsApp for communication and customer support.

12. Sharing of Information

We do not sell your personal information as a product to third parties. We may share or provide access to personal information where reasonably necessary for payment processing, website hosting, data storage, course delivery, customer communication, technical support, security, and legal compliance.

13. Cookies

Our website may use cookies and similar technologies to maintain login sessions, remember preferences, improve website functionality, improve security, and understand website usage.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or unauthorized disclosure.

15. Account Security

You must keep your password confidential, not share your account credentials, log out from shared devices, and inform us if you suspect unauthorized access. Accounts being misused or shared in violation of our terms may be suspended.

16. Data Retention

We retain personal information for as long as reasonably necessary to provide purchased services, maintain enrollment records, maintain payment records, and comply with legal obligations.

17. Your Privacy Rights

You may request access to your personal information, correction of inaccurate information, or deletion of information where applicable through the contact facility on our website.

18. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal of consent, which may affect our ability to provide certain services.

19. Marketing Communications

You may request to stop receiving promotional communications. Essential service-related communications will still be sent when necessary.

20. Children's Privacy

Our services are not intentionally directed toward children where applicable law requires parental consent.

21. Chemical and Product Training Disclaimer

Our courses provide educational information relating to chemical products, cleaning products, cosmetic products, formulations and manufacturing. Participants are responsible for following appropriate safety procedures, Safety Data Sheets, manufacturer instructions, applicable laws, testing, labeling, storage, and handling procedures.

22. No Guarantee of Commercial Results

Participation in our training does not guarantee business success, sales, profit, employment, product certification, regulatory approval, or commercial success.

23. Third-Party Websites

We are not responsible for the privacy practices, security or content of third-party websites linked on our platform.

24. Changes to This Privacy Policy

We may update this Privacy Policy when necessary. The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

25. Contact Us

If you have questions regarding this Privacy Policy or your personal information, contact HOUSEHOLD PRODUCT ENTERPRISES (ROTANA) ISO 9001:2015 through our contact facility.

26. Acceptance

By using our website, creating an account or purchasing a course, you acknowledge that you have read and understood this Privacy Policy.